Webshop: avoid these top 5 mistakes

In the world of e-commerce, managing a webshop is an exciting adventure full of challenges and valuable learning moments. Setting up a webshop without e-fulfilment can involve some mistakes. Here are the top 5 mistakes we often see with webshops without a (reliable) fulfillment partner.

1. Return costs overlooked

Returns are an unavoidable part of e-commerce. Some webshops forget to factor return costs into their business model, which can cause unpleasant surprises. At ShopWeDo, we are experts in optimizing return processes and smartly managing costs to keep the financial consequences under control. We have developed our own returns portal on our platform that you can use for free.

2. Improper packing and labeling of orders

It may seem simple, but if you pack and label orders incorrectly, it puts both your shop and your customers in trouble with confusion and delays. Customers expect a flawless experience. Therefore, it is of utmost importance to avoid sloppy packaging mistakes, as this is the key to gaining and maintaining their trust. ShopWeDo has perfected the art of proper packing and labeling to perfection with various controls, resulting in satisfied customers and hassle-free shipments.

3. Inaccurate inventory management

Managing your inventory can take some time, but it is absolutely essential. Poor inventory management can lead to you selling products that are actually out of stock. With our e-WMS, you always have real-time visibility of your available products, 24/7 with direct synchronization to your webshop. Read the article on optimal inventory management to learn more about this.

4. Neglecting volume weight

Volume weight is the ratio of the actual weight of a product to the space the product occupies. Volume weight is widely used in freight transportation to properly bill for the transportation of goods that take up a relatively large amount of space. At ShopWeDo, we have a convenient solution: our packing machines. We adjust the size of each box to minimize the amount of air, packing and padding material, allowing us to load up to 3 times more packages into a truck.

5. Inadequate communication to consumers.

Communicating to your customers is essential for a positive shopping experience. Communicating tracking information, expected delivery dates and any delays is necessary to avoid creating frustration and uncertainty. When the package goes through the packing machine at our facility, a link is immediately sent to the customer with the appropriate tracking information.