Returns

Simple and quick to act

Free return website for your customers

We provide a returns portal at no cost to all your customers. When we ship an order, we put a URL and a scannable QR code on every packing slip that links directly to a simple website where your customer can quickly register the return.

After reporting the return, we immediately notify you so you can quickly decide what to do with the return.
When you approve the return, for example, you can automatically e-mail a return label to this customer.

Our returns portal can be set up completely in the layout of your webshop and the return reason can also be customized. Statistics are also available for reporting.

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Return arrival and processing

When a shipment is returned, you will automatically be notified by email by our software. Also in the online platform, you will clearly see the returns to be handled.

Our inbound warehouse staff will enter your return items into the software as soon as possible after arrival. We document the reason for return and take photos of packaging and product if necessary.

You process returns online

A return can be processed in 4 different ways:

  1. Put back in stock
  2. Destroy product(s)
  3. Prepare for collection
  4. Resend

Once you have indicated what needs to be done we will get started right away.