Customer Care
We keep your customers happy
The most important condition to be successful with your e-business is satisfied customers. We understand how important it is that your customer feels in good hands with every contact with your online shop. Especially if something has not gone to plan.
With our customer service solutions, we help you to always give your customers the right support.
Whether online, via email or chat, by phone or the traditional way by post.
Different channels
Whether it is telephone advice or support via e-mail, chat or social media – we make sure you are there for your customers on all channels.
Multilingual
We aim for our operators to be able to speak to your customers in their mother tongue. With us, you can offer your customers support in almost all European languages. This not only makes your customers feel good, it also ensures fast and targeted communication.
Opening hours
Beyond our standard offer, we can also tailor the opening hours of our customer service to your needs and those of your customers. Just contact us and we will see what is possible.
Hybrid telephone system
With our phone system, it is possible to build a full service in line with your brand experience. Own phone numbers, hold music, choice menus, etc. It’s all possible.
Ticket management
Our ticket management system is linked to our order system. This way, we ensure that your customers, too, are assisted quickly and competently.
Training
With every customer contact, with every problem solved, we gain new, valuable insights and experiences. We collect these and share them with all other staff. This allows new employees to quickly join the service team and help your customers quickly.
