{"id":33402,"date":"2024-09-09T17:17:19","date_gmt":"2024-09-09T15:17:19","guid":{"rendered":"https:\/\/www.shopwedo.com\/how-to-reduce-the-number-of-returns-in-your-webshop\/"},"modified":"2024-09-09T17:17:19","modified_gmt":"2024-09-09T15:17:19","slug":"how-to-reduce-the-number-of-returns-in-your-webshop","status":"publish","type":"post","link":"https:\/\/www.shopwedo.com\/en\/how-to-reduce-the-number-of-returns-in-your-webshop\/","title":{"rendered":"How to reduce the number of returns in your webshop"},"content":{"rendered":"

\"\"<\/p>\n

Returned items<\/strong>, something every web shop owner encounters.
\nConsumers order something online and then it turns out the product does not quite meet expectations, resulting in a return. <\/span><\/p>\n

The return rate<\/strong> is a lot higher in e-commerce than in physical stores and comes at a great cost.
\nThis is hardly surprising since consumers buy<\/strong> products remotely<\/strong> without having seen or tried them on first. <\/span><\/p>\n

More online sales means more returned packages?
\nNaturally, the likelihood of returns increases when you ship a lot of orders.
\nHowever, you can reduce future returns with a few simple steps.
\nWe’ll give you some tips<\/strong> here. <\/span><\/p>\n

Fewer returns reduces costs<\/strong> and increases customer satisfaction<\/strong>. <\/span><\/p>\n

 <\/p>\n

Why do customers return products?<\/b><\/h4>\n

To begin with, it is important to know the main reasons why customers return items. <\/span><\/p>\n

In fashion<\/strong>, we see on average more returned orders than in the other sectors.
\nCustomers decide to abandon their purchase when, for example, the item is too big<\/strong> or too small<\/strong> or they do not<\/strong> like the product.
\nOther possibilities include receiving a faulty<\/strong> or damaged<\/strong> item or a product that does not match the description. <\/span><\/p>\n

Always ask your customers about their reason for returns to<\/strong> find out the cause.
\nThat way you can improve<\/strong> by taking this into account in the future.
\nDo you see items that are returned more often than others?
\nFor example, if you often hear that the product is small, you can mention this in the description on the product page. <\/span><\/p>\n

 <\/p>\n

How can you prevent returns? <\/b><\/h4>\n
Webshop: for purchasing<\/b><\/h5>\n

Avoiding returns starts even before customers make a purchase by informing them in as much detail as possible.
\nA common comment<\/strong> is that products look different from what was expected. <\/span><\/p>\n