{"id":22532,"date":"2022-10-27T14:05:56","date_gmt":"2022-10-27T12:05:56","guid":{"rendered":"https:\/\/www.shopwedo.com\/customer-care\/"},"modified":"2022-10-27T14:05:57","modified_gmt":"2022-10-27T12:05:57","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/www.shopwedo.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1539787677866{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row][vc_column][vc_custom_heading source=”post_title” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_custom_heading text=”We keep your customers happy” font_container=”tag:h4|text_align:left” use_theme_fonts=”yes”][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=”stretch_row” el_class=”section-gradient”][vc_row][vc_column width=”1\/3″ el_class=”advantage-points advantage-points-1×1″][vc_column_text el_class=”advantage-point advantage-point-first”]The most important condition to be successful with your e-business is satisfied customers. We understand how important it is that your customer feels in good hands with every contact with your online shop. Especially if something has not gone to plan.<\/p>\n

With our customer service solutions, we help you to always give your customers the right support.<\/p>\n

Whether online, via email or chat, by phone or the traditional way by post.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”2\/3″ el_class=”advantage-points advantage-points-2×2″][vc_column_text el_class=”advantage-point”]\"\"[\/vc_column_text][vc_column_text el_class=”advantage-point”]\"\"[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row css=”.vc_custom_1603905669941{margin-top: -30px !important;}”][vc_column css=”.vc_custom_1666870553504{margin-top: -9.5em !important;}” el_class=”advantage-points”][vc_column_text el_class=”advantage-point”]<\/p>\n

Different channels<\/h4>\n

Whether it is telephone advice or support via e-mail, chat or social media – we make sure you are there for your customers on all channels.[\/vc_column_text][vc_column_text el_class=”advantage-point”]<\/p>\n

Multilingual<\/h4>\n

We aim for our operators to be able to speak to your customers in their mother tongue. With us, you can offer your customers support in almost all European languages. This not only makes your customers feel good, it also ensures fast and targeted communication.[\/vc_column_text][vc_column_text el_class=”advantage-point”]<\/p>\n

Opening hours<\/h4>\n

Beyond our standard offer, we can also tailor the opening hours of our customer service to your needs and those of your customers. Just contact us and we will see what is possible.[\/vc_column_text][vc_column_text el_class=”advantage-point”]<\/p>\n

Hybrid telephone system<\/h4>\n

With our phone system, it is possible to build a full service in line with your brand experience. Own phone numbers, hold music, choice menus, etc. It’s all possible.[\/vc_column_text][vc_column_text el_class=”advantage-point”]<\/p>\n

Ticket management<\/h4>\n

Our ticket management system is linked to our order system. This way, we ensure that your customers, too, are assisted quickly and competently.[\/vc_column_text][vc_column_text el_class=”advantage-point”]<\/p>\n

Training<\/h4>\n

With every customer contact, with every problem solved, we gain new, valuable insights and experiences. We collect these and share them with all other staff. This allows new employees to quickly join the service team and help your customers quickly.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=”Need more info? Contact us.” style=”outline-custom” outline_custom_color=”#ffd204″ outline_custom_hover_background=”#0a1419″ outline_custom_hover_text=”#ffffff” shape=”round” size=”lg” align=”center” link=”url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Fcontact%2F|title:Contact|target:_blank|”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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