{"id":21817,"date":"2022-09-14T18:23:13","date_gmt":"2022-09-14T16:23:13","guid":{"rendered":"https:\/\/www.shopwedo.com\/?page_id=21817"},"modified":"2022-09-14T18:24:09","modified_gmt":"2022-09-14T16:24:09","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539787677866{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Our fulfilment process&#8221; font_container=&#8221;tag:div|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;subnavtitle&#8221; link=&#8221;url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Ffulfillment-process%2F|title:Fulfilment%20process|&#8221;]<div class=\"subnav-container\"><ul id=\"menu-e-fulfilment-workflow-en\" class=\"subnav\"><li id=\"menu-item-21841\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-21841\"><a href=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\">Customer Service<\/a><\/li>\n<li id=\"menu-item-22535\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22535\"><a href=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\">Customer Service<\/a><\/li>\n<\/ul><\/div>[vc_custom_heading text=&#8221;Customer Service&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section-gradient&#8221;][vc_row css=&#8221;.vc_custom_1540472440548{margin-top: -10em !important;}&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Helping your customers quickly through various channels&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;divider&#8221;][vc_column_text]Our first-line help desk staff can also take some of your web store support away from you.<\/p>\n<p>Often more than half of the customer questions are logistics related. Subject to prior arrangements, our employees can follow up these for you by phone and e-mail.<\/p>\n<p>You get your own phone number and e-mail system where our employees will answer on behalf of your shop. This way, the most common problems are solved immediately.<br \/>\nFor more complex problems or questions, our people will pass them on to your internal employees. This way, they will only be bothered when it is really necessary.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;21791&#8243; img_size=&#8221;full&#8221; el_class=&#8221;img-fluid shadow-box&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539787677866{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Our fulfilment process&#8221; font_container=&#8221;tag:div|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;subnavtitle&#8221; link=&#8221;url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Ffulfillment-process%2F|title:Fulfilment%20process|&#8221;][vc_custom_heading text=&#8221;Customer Service&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section-gradient&#8221;][vc_row css=&#8221;.vc_custom_1540472440548{margin-top: -10em !important;}&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":18460,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-21817","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Fast, cheap and worldwide shipping - ShopWeDo e-fulfilment<\/title>\n<meta name=\"description\" content=\"Once all your orders are collected, packed and labeled, we will ship them with Bpost, PostNL, DHL, UPS, GLS, DPD, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service\" \/>\n<meta property=\"og:description\" content=\"Once all your orders are collected, packed and labeled, we will ship them with Bpost, PostNL, DHL, UPS, GLS, DPD, etc.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"ShopWeDo e-fulfilment\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/shopwedo\/\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-14T16:24:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.shopwedo.com\/wp-content\/uploads\/2018\/11\/doo-delivery.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@shopwedo\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\",\"url\":\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\",\"name\":\"Fast, cheap and worldwide shipping - ShopWeDo e-fulfilment\",\"isPartOf\":{\"@id\":\"https:\/\/www.shopwedo.com\/#website\"},\"datePublished\":\"2022-09-14T16:23:13+00:00\",\"dateModified\":\"2022-09-14T16:24:09+00:00\",\"description\":\"Once all your orders are collected, packed and labeled, we will ship them with Bpost, PostNL, DHL, UPS, GLS, DPD, etc.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.shopwedo.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Fulfilment process\",\"item\":\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.shopwedo.com\/#website\",\"url\":\"https:\/\/www.shopwedo.com\/\",\"name\":\"ShopWeDo e-fulfilment\",\"description\":\"U runt uw webshop, wij doen de rest. 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