{"id":18514,"date":"2022-02-23T13:15:20","date_gmt":"2022-02-23T12:15:20","guid":{"rendered":"https:\/\/www.shopwedo.com\/fulfillment-process\/returns\/"},"modified":"2022-12-09T15:01:07","modified_gmt":"2022-12-09T14:01:07","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539787677866{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Our fulfilment process&#8221; font_container=&#8221;tag:div|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;subnavtitle&#8221; link=&#8221;url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Ffulfillment-process%2F|title:Fulfilment%20process|&#8221;]<div class=\"subnav-container\"><ul id=\"menu-e-fulfilment-workflow-en\" class=\"subnav\"><li id=\"menu-item-21841\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-21841\"><a href=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\">Customer Service<\/a><\/li>\n<li id=\"menu-item-22535\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-22535\"><a href=\"https:\/\/www.shopwedo.com\/en\/fulfillment-process\/customer-service\/\">Customer Service<\/a><\/li>\n<\/ul><\/div>[vc_custom_heading text=&#8221;Returns&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Simple and quick to act&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;21805&#8243; img_size=&#8221;full&#8221; el_class=&#8221;img-fluid shadow-box&#8221;][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Free return website for your customers&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;divider&#8221;][vc_column_text]We provide a returns portal at no cost to all your customers. When we ship an order, we put a URL and a scannable QR code on every packing slip that links directly to a simple website where your customer can quickly register the return.<\/p>\n<p>After reporting the return, we immediately notify you so you can quickly decide what to do with the return.<br \/>\nWhen you approve the return, for example, you can automatically e-mail a return label to this customer.<\/p>\n<p>Our returns portal can be set up completely in the layout of your webshop and the return reason can also be customized. Statistics are also available for reporting.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; el_class=&#8221;section-gradient&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;Return arrival and processing&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;divider&#8221;][vc_column_text]When a shipment is returned, you will automatically be notified by email by our software. Also in the online platform, you will clearly see the returns to be handled.<\/p>\n<p>Our inbound warehouse staff will enter your return items into the software as soon as possible after arrival. We document the reason for return and take photos of packaging and product if necessary.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;18117&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;17733&#8243; img_size=&#8221;full&#8221; el_class=&#8221;img-fluid shadow-box&#8221;][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_custom_heading text=&#8221;You process returns online&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;divider&#8221;][vc_column_text]A return can be processed in 4 different ways:<\/p>\n<ol>\n<li>Put back in stock<\/li>\n<li>Destroy product(s)<\/li>\n<li>Prepare for collection<\/li>\n<li>Resend<\/li>\n<\/ol>\n<p>Once you have indicated what needs to be done we will get started right away.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_btn title=&#8221;Go to: customer service&#8221; style=&#8221;outline-custom&#8221; outline_custom_color=&#8221;#a2bbcc&#8221; outline_custom_hover_background=&#8221;#ffd204&#8243; outline_custom_hover_text=&#8221;#ffffff&#8221; shape=&#8221;round&#8221; align=&#8221;right&#8221; i_align=&#8221;right&#8221; i_type=&#8221;entypo&#8221; i_icon_entypo=&#8221;entypo-icon entypo-icon-right-open&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Ffulfillment-process%2Fcustomer-service%2F|title:Customer%20Service&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1539787677866{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column][vc_custom_heading text=&#8221;Our fulfilment process&#8221; font_container=&#8221;tag:div|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; el_class=&#8221;subnavtitle&#8221; link=&#8221;url:https%3A%2F%2Fwww.shopwedo.com%2Fen%2Ffulfillment-process%2F|title:Fulfilment%20process|&#8221;][vc_custom_heading text=&#8221;Returns&#8221; font_container=&#8221;tag:h1|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Simple and quick to act&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":18460,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-18514","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns processing for e-commerce - ShopWeDo e-fulfilment<\/title>\n<meta name=\"description\" content=\"Process returned products with our online returns system. 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